Privacy & Cookies
Information on Cookies
1. What arie Cookies ?
Cookies are small text files stored on your device (computer, tablet or mobile) when you are on the Internet, including on L'Oreal Group's websites.
We mainly use these Cookies on our sites in order to make your browsing more pleasant and to improve the use and the functionality of them ; for instance, to recognize you on your next login and to offer you content tailored to your expectations and your interests.
We also use these files to perform traffic statistics and to determine how you discovered our sites.
2. Which Cookies do we use ?
Depending on your device, we set up Cookies in particular to :
- identify you and learn more about you to offer you a personalized browsing ;
- ensure a secure browsing and fight against fraud ;
- offer you content related to your interests ;
- suggest commercial offers taking into account in particular your preferences and your latest purchases.
For more information on the Cookies used on this device, please click here.
3. How to set up the Cookies through my Internet browser ?
The settings from the Internet browsers are usually programmed by default to accept Cookies, but you can easily adjust it by changing the settings of your browser.
However, if you choose to disable the Cookies on your browser, you might not be able to benefit from all the functionalities offered by our websites.
For more information on the setting of Cookies, please consult the following links: http://www.aboutcookies.org/;
For Internet Explorer™: http://windows.microsoft.com/en-us/windows7/how-to-manage-cookies-in-internet-explorer-9;
For Safari™: http://support.apple.com/kb/HT1677?viewlocale=en_US;
For Chrome™: https://support.google.com/chrome/answer/95647?hl=en;
For Firefox™: https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences; For Opera™: http://help.opera.com/Windows/10.20/en/cookies.html.
4. Are we welcoming Cookies from third-parties ?
Cookies from third-party websites may be stored on your device and are aimed to personalize and/or improve the content (including advertising) which may be offered to you during your navigation. Depending on the supports, several Cookies of third-party may be stored, including:
5. Do we put Cookies on third-party support ?
We may put our Cookies on websites of our partners broadcasting advertisements for our brands and/or products.
These Cookies are mainly used to present you appropriate content, corresponding to your interests, and to evaluate the consultation of our content (including advertising).
6. Which Cookies are set up on this Site ?
At the 01/01/2015, the following Cookies are used on this Site :
|Status||Name of the Cookie||Purpose||Nature||Description|
|working||Identity||Identification||Functional (Mandatory)||Identification of the visitor when he/she logs in.|
|not working||Google Analytics||Attendance and use of the site||Performance (Optional)||A unique identifier is granted to each visitor through the Cookie __utma. Thus, the same visitor shall not be recorded twice.|
|working||Addthis.com||Links with social networks||Social Plugins (Optional)||This Cookie is set up by AddThis company which provide the social media sharing buttons intended to display the site.|
|working||Doubleclick.net||Evaluation of the advertising impact||Advertising (Optional)||This Cookie is used to understand how Internet users react to our advertising campaigns. It allows us to understand and evaluate the clicks on our advertisements to help us improve our offers.|
|working||Cookie "basket of products"||Formation of the order||Order on the site (Mandatory)||This Cookie is used in order to save the selections of the visitor and to allow the creation of a basket of products to be validated during the order process.|
By clicking "I Refuse", you can refuse the installation of the concerned Cookies on your device. However, functional Cookies, identified as mandatory, cannot be disabled as they condition your navigation on our Site.
As a reminder, by disabling Cookies through your Internet browser, you will disable all the Cookies, including those required for the good functioning of our websites.
L'Oréal Group privacy statement
L'Oreal's ambition is to be an exemplary corporate citizen. To help make the world a more beautiful place. We place great value on honesty and clarity and we are committed to building strong and lasting relationships with our customers based on trust and mutual benefit. In line with this philosophy, safeguarding your privacy is essential to us and we are willing to inform you through this Privacy Statement on the way we collect and process your personal data.
Unless an express consent is required by the data privacy laws of your country, by using this Media (as defined below), you consent to (i) the collection and use of your personal information by us as described in this Privacy Statement; and (ii) the transfer of your personal information to countries outside of your country (including in countries outside of the European Union).
What does this privacy statement apply to ?
This Privacy Statement applies to all the websites, applications, online games/sweepstakes and any other online initiatives that are owned by a company of the L'Oreal Group, during which personal data is processed ("Media"). Thus, this Privacy Statement does not apply to third party websites, including those possibly mentioned or referred to on our Media via a link.
Please note that if your country's legislation requires so, this Privacy Statement may be supplemented by local specifications that we keenly invite you to review on our Media.
What information do we collect from you ?
With your prior consent, when you are using our Media, we may collect and process all or part of the following information :
- Data that you provide when (i) filling in forms, (ii) uploading online content, (iii) subscribing to online services (ex: applications and social network pages) or (iv) when addressing us correspondences :
•first name and name;
•age/date of birth;
•your opinion on our products
•payment details (on e-commerce Media);
•your purchase history (on e-commerce Media);
•any special requests you may have when contacting us (mainly for archival purposes)
•photos or videos of you that you would like to share.
- We may ask you to complete surveys that we use for research and statistical purposes.
We may collect your IP address and your browser type for system administration and/or statistical purposes and without identifying any other individual information.
Web browsers are usually set by default to accept cookies but you may easily change this by modifying the settings of your browser. However, please note that should you choose to disable cookies, you may be unable to use parts of our Media.
More information about cookies available above.
How do we use your data ?
We principally use your data for the purposes of managing our client / prospects relationship, and especially responding to your requests or by regularly sending you news and information on our products, our brands, our initiatives and/or our Media that might arouse your interest.
We also use your information to improve your digital experience on our Media: understanding you interests in our Media and its contents, managing your online account, validating your enrolments to our initiatives, processing your payments, ensuring that our Media is presented in the most effective manner for you and for your computer, protecting you against potential fraudulent transactions.
How can you access your personal data ?
If you identify any mistakes in the data or if you find it incomplete or incorrect, you may also require from us that we correct it or complete it.
You may also object to the use of your data for marketing purposes or to the sharing of your data with third party for this purpose.
Finally, you may require us to erase any data we have concerning you. However please note that we may keep records of your data for archiving purposes (especially when required by law).
Do we share your information ?
Other than as set out in this Privacy Statement or unless we have your prior consent, we may share your information with people of the L'Oreal Group or with our service providers (for example our web agencies who manage on our behalf some online initiatives) and/or partners for the above mentioned purposes, and only when strictly necessary to perform the tasks entrusted to them. This people may contact you directly from contact information you have provided to us.
Please note that we strictly require our service providers to use your data solely to operate the services we ask them to perform. We also ask these business partners to always act in compliance with applicable privacy laws and to pay high attention to the confidentiality of your data.
Where do we store your data ?
Your information is stored either in our databases or in the databases of our service providers.
In some cases, and mainly for technical reasons, those databases may be stored on servers located outside of the country from which you originally entered the data (including outside of the European Union).
Do we transfer your data outside the european economic area ?
Mainly because of the international dimension of the L'Oréal Group, and in order to optimize services quality, communication of information referred to above may involve transfer of personal data outside your country and/or to countries located outside the European Economic Area, whose legislations on protection of personal data differ from those of the European Union.
In such a case, rigorous and relevant measures, physical, organisational, procedural, technical and related to staff, ensure the safety and the confidentiality of personal data.
Is your data kept secure ?
We aim at always keeping your data as safe and secure as possible, and only for the period of time necessary to achieve the aim pursued by the processing. In this perspective we take appropriate security, technological and organisational measures to to prevent as much as possible any alteration, loss or unauthorized access to your data.
On our e-commerce Media, we handle your payment information with industry standard methods (such as PCI DSS).
Please note that we may occasionally modify this Privacy Statement. In this case, the changes will be posted on this page.